RS Dash Licensing

Frequently Asked Licensing Questions

A common question we get here relates to the interface licenses for RS Dash. Users often purchase a license for one device and want to use that license across multiple devices. 

You are free to use an existing license you have purchased on another device as long as that device is running on the same platform that you originally purchased the license on. For example if you bought a license on the Google Play store, then you can use that same license on other Android devices you own that are also connected to the same Google Play store account.

What you cannot do is use a license you purchased for one platform on a device which uses a different platform. For example an app license purchased for an Android device (via Google Play) cannot be used on an Apple's iOS or Microsoft's Windows based devices. The reason for this is that both Apple and Google do not allow the sharing of app licenses with other platforms, presumably as it could result in them missing out on their cut of the app license sale. 

To use an app license on another device running the same platform (iOS or Android), use the option cog --> "Restore Purchases" option on the main interface selection page.

If you are looking to change platforms (so switch from Android to iOS for example), it is often possible to get a refund for your original license purchase so you can re-purchase that same license for the new platform.

To elaborate on these restrictions, firstly it is just NOT possible to access any of the competing app store’s licensing from other platforms. If you do a google search for “share app license between iOS and Android”, you will find many many results saying the same thing that is stated here. For example, the hugely successful Minecraft app has their statement about this here (https://help.minecraft.net/hc/en-us/articles/360035130651-Transferring-Minecraft-license-between-mobile-devices). Please remember, the app store's are there to make money for their respective owners (Apple, Google etc). There are huge costs involved for them to make these stores available. It would not make business sense for them to allow shared app licenses as it would potentially mean a loss of income for them, and revenue for their competitors, if for example, you could purchase on Apple app store but then use it for apps being served by Google. Google would miss out here, they still have the hosting and supply costs, but none of the revenue from the app sales. As an app developer, we have to abide by their developer and distribution agreements otherwise we would need to remove our apps from their stores and we would be out of business. Unfortunately these are the rules currently in place by the app store providers and we must abide by them.

Still confused? Here are some simple Q&A examples

I have previously purchased a license on my iOS device..

  • Can I use this license on other iOS devices I own at the same time? Yes you can, simply install RS Dash on those devices, click the cog in the bottom left corner and choose [Restore Purchases]. Note: You must be signed into the same app store account as the original purchase.
     

  • Can I used this license on my other Android or Windows devices? No, you will need to purchase a separate license for each platform due to the app store provider restrictions explained above.
     

  • I no longer want to use it on my iOS device, I would like to use it on my Android or Windows device, can I transfer my license over? Maybe. Depending on the age of the license, you may be able to get a refund for it from the app store so you can repurchase it on the other app store. See the question further below titled "How do I request a refund for a license purchase".
     

  • I have reinstalled the app and now it is asking me to purchase the license again! Please click the cog in the bottom left corner of the main menu and choose [Restore Purchases]. You must be signed into the same app store account that was used for the original purchase.

I have previously purchased a license on my Android device..

  • Can I use this license on other Android devices I own at the same time? Yes you can, simply install RS Dash on those devices, click the cog in the bottom left corner and choose [Restore Purchases]. Note: You must be signed into the same app store account as the original purchase.

  • Can I used this license on my other iOS or Windows devices? No, you will need to purchase a separate license for each platform due to the app store provider restrictions explained above.
     

  • I no longer want to use it on my Android device, I would like to use it on my iOS or Windows device, can I transfer my license over? Maybe. Depending on the age of the license, you may be able to get a refund for it from the app store so you can repurchase it on the other app store. See the question further below titled "How do I request a refund for a license purchase".
     

  • I have reinstalled the app and now it is asking me to purchase the license again! Please click the cog in the bottom left corner of the main menu and choose [Restore Purchases]. You must be signed into the same app store account that was used for the original purchase.

I have previously purchased a license on my Windows device..

  • Can I use this license on other Windows devices I own at the same time? Yes you can (on up to 3 devices), simply install RS Dash on those devices and login to the app using the same account that you made the purchase with. If your license does not appear, please email support@pocketplayground.net as it is possible that your device count has been exceeded (if you had old devices previously registered)
     

  • Can I used this license on my other iOS or Android devices? No, you will need to purchase a separate license for each platform due to the app store provider restrictions explained above.
     

  • I no longer want to use it on my Windows device, I would like to use it on my iOS or Android device, can I transfer my license over? Maybe. Depending on the age of the license, you may be able to get a refund for it so you can repurchase it on the other app store. See the question further below titled "How do I request a refund for a license purchase".
     

  • I have logged in but cannot see my previously purchased license(s)? On Windows you are limited to installing it on up to 3 devices at once. If you have reinstalled Windows or changed devices multiple times, you may have exceeded your device registration count. In this case please email support@pocketplayground.net and we will reset your device registrations. You should also ensure you are logging in with the correct email address that you used when you made the original Windows license purchase.

How do I request a refund for a license purchase?

Have a question or need further help?